User Guide
User Guide
1. Select purchase product
If you find the product you want, click the Add to Cart button from the product details page.
If the product has a size or color variation, select the desired size and color and put it into the cart.
2. Check the cart
As you will see the information of the purchased product, please check the product name, quantity, amount, etc.
3. Enter contact information
Enter your email address and specify contact information.
4. Enter delivery address
Enter the shipping address and specify the delivery method.
5. Setting the payment method
Select a credit card payment and settle it.
6. Requested address
If the shipping address and billing address of "4" are different,Use different billing addresses"of
Please specify the billing address after selection.
7. Order confirmation email
Order confirmation email will be delivered to the email address you entered by customer information. This is not a self-delivered email, and we do not want to check your order and inventory.
If you do not receive an email, please check the spam mail. If you are confirming receiving news other than a specific e-mail address, configure the email from [info@atdjapan.co.jp], please contact our email [info@atdjapan.co.jp]. .
8. Order email email
After confirming your order contents in our shop, we will send you a separate order.
9. Product shipping email
After shipping the product, we will send you a product shipping email.
Please wait for a while until the product arrives.
About payment method
Credit card payment
You can use the following credit cards.
VISA, MASTER
About delivery / shipping
Sagawa Express
Sagawa Express will be delivered.
Shipping costs are as follows.
※ We will contact you separately for some remote islands.
| Hokkaido | 1210 yen (tax included) |
|---|---|
| Aomori, Akita, Iwate | 910 yen (tax included) |
| Miyagi, Yamagata, Fukushima | 810 yen (tax included) |
| Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi | 810 yen (tax included) |
| Niigata Nagano | 810 yen (tax included) |
| Toyama, Ishikawa, Fukui | 810 yen (tax included) |
| Shizuoka, Aichi, Mie, Gifu | 810 yen (tax included) |
| Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo | 910 yen (tax included) |
| Okayama, Hiroshima, Yamaguchi, Tottori, Shimane | 1010 yen (tax included) |
| Kagawa · Tokushima · Ehime · Kochi | 1110 yen (tax included) |
| Fukuoka · Saga · Nagasaki · Kumamoto · Oita · Miyazaki · Kagoshima | 1210 yen (tax included) |
| Okinawa | 2510 yen (tax included) |
[About shipping date]
We will send you within 2 business days (if you receive money by 12:00)
※ We will ship the next business day for the order of the next business day, for your order, day, holiday, and out of business hours.
About returned goods
Returns and replacement of products by mistake of goods and defective products
Please be sure to email or contact from the inquiry form after the product arrives. We will inform you of the details of the procedure. We will return to our company and shipping to our customers will be paid by our company.
Returns and replacement by customer's convenience, such as image differences
Please be sure to email or contact from the inquiry form after the product arrives.
Customers will be charged with our customers return to our company. If the difference is generated, you will be consulted.
Also, if the following conditions apply, please note that we can not accept returned goods and exchange.
If the returned goods continue, you may want to restrict the use of the site. Please be careful.
- Product package (box, bag, tag, etc.) lost and damaged products
- Discount products such as sale
- Once opened, the product used
- Products 7 days or more have passed since product delivery
- Products that have scratched and dirt at the time of customers and transportation
- Products that make a name and embroidery
Return deadline
Please contact me within 5 days after the product arrives.
After receiving the return of the product, please receive within 7 days.
If it is over 7 days, please note that we can not return or replace it.
About shipping costs occurring at return
■ If we pay for return / exchange shipping costs
Product differences (color size) by our shipping (including color size), product corruption.
Please return the product by cash on delivery. We will also pay shipping to customers of replacement products.
■ When shipping for return / exchange to customers
Customers such as color, design, size, etc. were different from the image.
Please return the product by paying. Shipping for customers of replacement products will be cash on delivery.
Method of payment / additional payment method
■ If you pay for return / addition and addition
At the product cash on delivery, we will charge each cost (shipping, cash on delivery fee, additional commerce etc.).
■ When replacing returns or refund
We will pay the amount of money that subtract each cost (such as shipping cost) by bank transfer to your account. The transfer fee will be borne by the customer.
Products that can not be returned or replaced
- There is no contact, and 7 days have passed since the product arrival date
- Products that have scratched and contaminated with customers